Privacy Policy for Bouldering Cyprus
Introduction
Welcome to Bouldering Cyprus. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make purchases.
Information We Collect
Personal Information
When you place an order or subscribe to our newsletter, we collect:
- Name and contact details (email address, phone number)
- Delivery address (for guidebook orders only - crashpad rentals are pickup only)
- Order information and preferences
Payment Information: All payment processing is handled securely by Stripe. We do not store credit card numbers, card details, or other sensitive payment information in our database. We only store transaction identifiers necessary to process your order.
Automatically Collected Information
When you browse our site, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
How We Use Your Information
We use your information to:
- Process and fulfill your orders for guidebooks (delivery) and crashpad rentals (pickup)
- Provide customer support
- Send order confirmations and updates
- Deliver our newsletter if you've subscribed
- Improve our website and services
- Comply with legal obligations
Cookies
Our website uses cookies to enhance your browsing experience. These include:
- Essential cookies for website functionality (session management, shopping cart, and security features)
- Third-party cookies from Stripe for secure payment processing
Data Sharing and Third Parties
We share your data with:
- Payment processors (Stripe) to complete transactions - Stripe processes payments securely and does not share your card details with us
- Delivery services to fulfill guidebook orders (address information is only shared for guidebook delivery, not for crashpad rentals which are pickup only)
- Cloud storage providers (AWS) to store website data
- Email service providers to send newsletters and order confirmations
- Error tracking services (Sentry) to monitor and fix technical issues
We do not sell your personal information to third parties.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Request a copy of your data in a portable format
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Email: info@boulderingcyprus.com
Last Updated: 17/11/2025